MORALE IN HUMAN RESOURCE MANAGEMENT
1). Define morale?
Ans. Morale is a state of mind or willingness to work which in turn affects individuals and organizational objectives. According to Flippo “morale is a mental condition or attitudes of individuals and groups which determine their willingness to co-operate. Good morale is evidenced by employee enthusiasm, voluntary conformance with regulation and orders, and a willingness, to cooperate with others in the accomplishment of an organization’s objectives. Poor morale is evidenced by surliness, insubordination, a feeling of discouragement and dislike of the job, company and associates. ”
2). What are the characteristics of morale?
Ans. The characteristics of morale are: -
* Morale is a state of mind.
* Morale is a relative term it may be high or low.
* Morale is intangible.
* It is the aggregate of attitudes, feelings, emotions, sentiments etc.
* Morale influences human behavior and performance.
3). What is the importance of morale?
Ans. Morale is a state of mind or willingness to work which in turn affects individual and organizational objectives. The importance of morale are: -
* Higher performance.
* Better quality of work.
* Low absenteeism.
* Good discipline.
* Fewer industrial accidents.
* Stability and growth of the organization.
4). What are the factors influencing morale?
Ans. The main factors influencing morale are as follows: -
* Nature of work: - Meaningful and satisfying job helps to improve employee morale. Morale tends to be low when the job provides no challenge and satisfaction and job standards are considered very high.
* Working condition: - Physical work environment, job security, wages and other allied factors exercise a significant influence on employee morale.
* Supervision: - Competent, dependable and fair-minded leadership can build and maintain high morale.
* Management policies: - The policies and attitudes of management concerning, promotion, transfer etc. affect morale.
* Personal factors: - The age, education, occupation level and family life of an employee, determine his morale.
5). What are the measures for building high morale?
Ans. Morale building is a difficult exercise as it involves removing misconception, changing attitudes and dealing with emotions. The following measures may be helpful in improving employee morale: -
* Proper working condition.
* Job security.
* Sound compensation system.
* Sound promotion policy.
* Job enrichment.
* Sound procedure of employee grievances.
* Worker’s participation in management.
6). What are the methods of measuring morale?
Ans. Morale is an intangible and subjective concept. The following methods are used to measure morale: -
* Attitude or morale survey
1. Interview method
2. Questionnaire method
* Company records and reports.
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9 years ago